That means it needs to be perfect. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Served as ambassador to visitors, residents, families, and staff at an upscale residential living community (102 units) for independent seniors by offering information and assistance while promoting a positive image of the community at the reception desk. This way, you can position yourself in the best way to get hired. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail. Opened the Metropolitan, currently at Park Place. Fluent in Adobe Photoshop, Illustrator, Microsoft Office etc.. Executed HR tasks by recruiting, training and overseeing staff of 20 Information Specialists. Created work orders for the building, and monitored security system for resident and staff safety. Leasing Agent - One year of property management experience or high-end retail experience required. Residential Concierge Duties. Apply to Concierge, Director of First Impressions, Operations Lead and more! Generally, you should include your relevant qualifications, skills, experience and most notable past successes in your resume objective. Successfully facilitating overall lobby operations. 5 star Concierge background. An articulate communicator and thrive in a highly challenged and deadline driven environment. Responsible foranticipating and accommodating guests' needs. See salaries, compare reviews, easily apply, and get hired. Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures. Minimum one year experience as concierge and/or guest services in property management, hospitality or related field. Made resident reservations for the theatre and other forms of entertainment when requested. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Refer to a time you took the lead on an important project or how you introduced a new system to improve productivity. Arlington, VA 15 days ago Applied Saved. Washington, DC Answered emails and inbound phone calls . New lead concierge careers are added daily on SimplyHired.com. Worked closely with various Public Relation agencies on acquiring celebrity clearances. Booked reservations, scheduled rooms, kept kitchen staff updated with ever -changing guest count. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Once you get more experience, your cover letter is a great place to call out key statistics and sales growth numbers, because you'll have more measurable results to draw upon. Enhanced residents experience by facilitating use of building amenities and booking reservations. Lead Concierge Resume Samples Lead Concierge Resume. Hotel concierge training, fair housing certification, and strong conflict resolution experience preferred. Speaking several languages, IT literacy and discretion are also highly valued at this job. Love this resume? Service focused and passionate, with strong verbal and written communication skills. Assist residents with immediate needs such as lockouts, directions and dining recommendations. Minimum one year experience coordinating and promoting events. Concierge - 1500 Mass ERP Operating Limited Partnership. Assisted in keeping the front of the community tidy and clean and made sure snacks and beverages were always available. The Lead provides direct supervision of Concierge Agents and Marketing support team members and implements strategies to develop, train, and recruit Concierge team members. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer … It is short, and as a jobseeker, your cover letter should be no more than half a page. Created inventory tracking sheet, daily checklists, guest menus, tasting collateral, and system for charging and tracking tasting fees. Skills : Computer literate in Microsoft Word Excel. Reviewed arrivals and departures for guest preferences to ensure customer satisfaction. An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Concierge Resume Examples & Samples. The average salary for a Lead Concierge is $32,727 in Washington, DC . Associate of Arts General coursework towards BFA. ranks number 1 out of 50 states nationwide for Lead Concierge salaries. Ensured that all shifts have proper coverage of staff at all times. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Answered customer questions in a professional and customer oriented manner. Leading project teams while implementing and overseeing programs. Customer Health Care Concierge CVS Health. All Job Titles Concierge (661) CONCIERGE (43) Sales Manager (43) Executive Search Director - PS36655 (40) Guest Services Supervisor (40) Car Concierge (35) Lead Customer Advocate (35) Advanced Life Insurance Sales - EXCLUSIVE LEADS (33) Part Time Concierge (33) Perfect Sales Job! Greeted residents upon arrival and departure on a daily basis. 4,344 Lead Concierge jobs available on Indeed.com. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Skills : Management, Accounts Receivable, Accounts Payable. Remember, your resume needs to impress the hiring manager enough so you get the interview. LinkedIn Lead Concierge in Moses Lake, WA 2,137 lead concierge jobs available. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. Guide the recruiter to the conclusion that you are the best candidate for the onboarding coordinator job. © 2020, Bold Limited. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Supported sales team, greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings. Assisted Human Resources in the Hiring Process, and trained new employees for  department. Objective : To obtain a satisfying position with a vibrant and dynamic organization that will allow to fully engage both creativity and excellent organizational skills. Welcomed and introduced visitors to program. Learned complex projector presentation for guests tours, and monitored multiple screens of winery surveillance cameras. Skills. Leading the opening of new property and establishing operating procedures. Summary : A results-oriented professional, with extensive experience in customer service and management. Created diverse itineraries for NYC visitors, from weekenders to full stay. The low-stress way to find your next lead concierge job opportunity is on SimplyHired. Strong organizational, presentation and … Your supervisory authority has limits such as the inability to hire and fire people or change other employees’ job duties. Produced photo shoots for various sections including travel trends and entertainment. Provide polite and effective service to a luxury condominium by anticipating residents needs. Very patient. actual responsibilities of a concierge will vary depending on where they work Responsible for working with the Addison community to arrange volunteer events, as well as organizing all holiday events for team members. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Greeted potential residents, families and vistors. Assisted with accounts receivable, dining room services, and activities. Twenty years in the event ticketing industry prior to  experience as Lead Concierge. Delivered for home owners, and notify home owners for pickup. Duties and Responsibilities: Skills : Customer Service, Customer Relations. Maintained and stocked work area on a regular basis. Proficient in P.O.S systems micros. Accept service requests from residents and logging appropriately. Completed shift reports, checklist, and walk-thru. Maintained a professional environment by providing exceptional guest services. 3,292 Lead Concierge Position jobs available on Indeed.com. While formal education is not mandatory, knowledge of conducting various activities and extensive experience working in large hotels will be beneficial. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Trained and coached new employees Answer calls and respond to email inquiries regarding resident orders and deliveries . LEAD CONCIERGE. Assisted Executive Director in developing and monitoring staff. Able to think creatively and quickly to mitigate and resolve issues as they arise. Presented property and provided amenities in a positive light to prospective residents. Organized special functions as directed by management. Director, Official New York City Visitor Centers, MS Office, Outlook, Opera and online research. It’s actually very simple. Created monthly team schedules using Excel. Maintained required records/logs and deliver packages to the appropriate residence. Ensured all incident reports, property maintenance worksheets, concerns, and other appropriate communications were properly recorded, distributed, and filed. Objective : Proficient in communication and focus on opportunities to use knowledge and experience to grow a business, company, and more. Edited and sequenced images for publication as picture stories and photo essays. Put together agendas for the Concierge team meetings. Hours will be 7am to 3pm Monday - Friday No weekends Great benefits Email resume :…See this and similar jobs on LinkedIn. Please provide a type of job or location to search! Ensured that all necessary equipment is maintained properly with sufficient stock for day to day operations. Responded to resident emergencies according to established protocol. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge... Sr. Lead Concierge Resume. Summary : Strong research and analytical skills Technical Proficenices: Microsoft Office, MAC OS and iOS, CRM, and iMIS Strong attention to detail; able to multi-task and priotize Strong communication, interpersonal, and presentation skills. Objective : Seeking a position within a company that will assist in enhancing skills as... Jr. Lead Concierge Resume. Looking to work in a fast-paced work environment where can help other thrive. A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. Include the Skills section after experience. Summary : To acquire a position in an administrative field in an atmosphere that is challenging and that has the potential for growth opportunities. Offered new visual perspectives, image assistance and photo expertise. Obtained necessary tickets and provides directions to facilities. Skills : Excellent organizational and communication . The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. Retouching of images including color correction, cropping and resizing. Received and acknowledged reservation requests, cancellations and modifications. Addressed resident concerns and issues in accordance with the company's customer service standards. Lead Concierge Resume Example Resume Score: 80%. Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Lead Concierge employees. Summary for Concierge Resume Highly effective coordinator of high-end guest services with over 10 years of experience in travel and entertainment planning. Skills : Manager, Sales , Receptionist , Excellent Customer Care. Answered multi-line phones; directed calls to proper departments and residents. The Lead Concierge is responsible setting up and maintaining the functions of the reception area, greeting all visitors, managing day to day communications on a variety of fronts, and assisting the Business Office Manager with administrative functions. How much does a Lead Concierge make in Washington, DC ? Processed and deliver packages to residents. 100+ Free Professional Resume Examples and Templates . Took ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests. Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community. Objective : Seeking a position within a company that will assist in enhancing skills as continue through education. Trained new hires and mentored other associates. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction Follows safety procedures and maintains a safe and working environment within the immediate working area Assists with training of valet service/ runner staff, as needed Offering an array of skills in large-scale event planning, effective communication, leadership, contract writing, securing client discounts and payroll management. Computer-savvy and organized with strong attention to detail. Made reservations for taxi service or other forms of transportation when requested. Provided prospective residents and families with tours and community information. Skills : Microsoft Office, Customer Service, Teamwork, Communications, Hospitality. Build Your Own Now. Please avoid restating the information on your resume, and open and close the letter with strong statements. As a lead, you’re being introduced to management. Filter by location to see Lead Concierge salaries in your area. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge experience in a hotel, looking to obtain a position that is conducive to growth in both responsibility and personal endeavors. Acknowleded and greeted all residents and guests with utmost courtesy and urgency. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Skills : Microsoft PowerPoint, Leadership. Resume Help; Career Advice ... Lead Concierge at The Gale JBG Properties, Inc. Washington, DC 13 days ago Applied Saved. There are over 2,137 lead concierge … Headline : Highly experienced and reliable Concierge/Administrative Assistant... Head Concierge Resume. Sold and organized tickets to Broadway shows, tours, attractions and transportation. Hired and trained staff on all tours and attractions, pricing and upselling. Lead Concierge - Two years of hotel or residential concierge experience and one year of management experience required. In a residential apartment building, you typically work at a desk or station near the front of the building. As such, it is not owned by us, and it is the user who retains ownership over such content. Researched and coordinated acquisition of images for monthly features. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Procured all rights and clearances to celebrity portraiture, stock and lifestyle images. Your duties likely include overseeing the day-to-day duties of employees you’re assigned to lead even if you’re also tasked with similar duties. Oversaw concierge staff of five, including training, scheduling, delegation of duties Manages the administration of the concierge desk. A Lead Concierge in your area makes on average $35,754 per year, or $828 (2%) more than the national average annual salary of $34,926. Hiring employers prefer those demonstrating the following skills – aptitude in resolving issues; a polite and confident nature, professional approach; multilingual skills; lots of patience and knowledge of reservation software; strong communication skills; and knowledge of local areas and tourist spots. Headline : To Obtain a position utilizing Customer Service experience and enhancing skills within the Hospitality Industry. Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. In-depth knowledge of restaurants, theater, museums and everything NYC. Communicated to staff and residents resident admissions, orientations, and discharges and maintenance of resident files. Concierge Resume Samples Concierge/Administrative Assistant Resume. Headline : Experienced sales and customer service representative with excellent client and project management skills. Resolved problems and complaints that residents may have. The leader will drive a highly engaging customer experience with the Concierge teams who are responsible … By demonstrating your professionalism, communication skills, local knowledge, organizational talents, and friendliness on your resume and in your interview, you’re sure to impress the hiring manager as being a great choice for their next concierge. You might, however, be tapped by management for recommendations on scheduling, workplace improvements, or whom to hire, fire, promote or reassign. Skills : Customer Service, Retail, Administrative, Merchandising, Management, Typing 65+ WPM. Received, stored and disbursed residents' packages. Based on recent job postings on ZipRecruiter, the Lead Concierge job market in both Chicago, IL and the surrounding area is very active. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as needed; taking reservations made through phone; hiring and training concierges, and supervising the work of other employees. The experience section for the hospitality concierge resume sample includes the relevant work history starting with the present. Arranged secretarial and other office services. The Lead Concierge is responsible for supporting the Marketing Manager in driving and increasing tour flow by assisting with all Marketing activities at the designated location(s). Ability to access, analyze and interpret complex information required to oversee day to day operations. Assisted Sales and Marketing with making sales calls. Provided residents with information about attractions, services, and activities in or outside the property. A strong resume objective that shows an employer how useful you can be to the company can help you distinguish yourself from applicants who are responding to the same customer service position. Head of Concierge, UK We are looking for a Head of to join our Global Service Delivery team, who will lead the Concierge team for the UK organization. Be sure to include job specific skills. Professional Summary. Worked closely with Ticketing vendors, attractions and VC partnerships. Confirmed all winery reservations with guests two days prior to visit, and processed credit card. Dynamic Concierge highly successful at juggling multiple priorities while delivering superb service with a smile. All rights reserved. Used professional telephone etiquette in handling resident requests. Well-versed in most common computer programs. Sold wine over the phone, including outbound telesales during holiday campaigns and club signups. Review the following templates that fit a variety of employment situations for inspiration for writing your own resume. Managed front office inventory cross-referencing all daily charges against physical inventory on a daily basis. 7+ years customer service & communications. Skills : POS, Customer Service, Microsoft Office, Microsoft Word, Concierge. As a Lead Concierge, the person will provide outstanding hospitality service to the guests in hotels, spas and resorts. Maintaind key log and all applicable data sheets. Supervised and trained all concierge staff. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Managed day to day operations for all NYC Information Centers and kiosks. Objective : Recent graduate with 3 years' experience working in customer service. A concierge is a virtual one-size-fits-all provider of personalized services. Salaries estimates are based on 310 salaries submitted anonymously to Glassdoor by Lead Concierge employees in Washington, DC . Ordered products for each department of the spa as needed.